As an authorized seller, WEMAX offers a 1-year warranty on all brand new WEMAX products.
As a WEMAX consumer, you benefit under certain conditions from additional warranties. WEMAX offers specific consumer warranty benefits which are in addition to, and not instead of, and legal warranties provided by your national consumer law.
The duration and conditions related to the legal warranties are provided by respective local laws. Except as prohibited by laws or otherwise promised by WEMAX, the after-sales services shall be limited to the country or region of the original purchase.
Under the consumer warranty, to the fullest extent permitted by law, WEMAX will, at its discretion, repair, replace, or refund your product. Normal wear and tear, force majeure, abuse or damage caused by the user's negligence or fault are not warranted. The contact person the after-sale service may be any person in WEMAX's authorized service network, WEMAX's authorized service network, WEMAX's authorized distributors or the final vendor who sold the products to you. If in doubt, please contact the relevant person as WEMAX may identify.
Products which were not duly imported and/or were not duly manufactured by WEMAX and/or were not duly acquired from WEMAX or a WEMAX official seller are not covered by the present warranties. As per applicable law, you may benefit from warranties from the non-official retailer who sold the product. Therefore, WEMAX invites you to contact the retailer from whom you purchased the product.
Warranty disclaimer for refurbished products:
Return policy for refurbished products update:
We will provide shipping label for you to return within 30 days for any reason, for quality issue, you can get full refund or free replacement. For other reasons like on longer need or order by mistake, you may need to pay $30 return shipping fee for Nova, $20 return shipping for Dice, which will be deduced from the refund. Any questions, feel free to contact firstname.lastname@example.org.