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Start Return Process 
Begin the return process by giving us some details to help us check if we could process your return.

*After your request is submitted, we'll deal with it within 48 hours on working days. 
  • Return Address
    7665 Mentor Ave, # 116
    Mentor, OH 44060-5409
    United States

    *Please don't return directly without approval.
  • Contact Details
    +1 8883765778 

Return Policy

Products that are received by WEMAX in any of the following conditions are not eligible for return and may be rejected:

1. Any product not purchased from WEMAX
2. Any refurbished or clearance products from WEMAX
3. Any product that does not exhibit the described reason for the return
4. Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label
5. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
6. Any product from which the UPC code has been removed from its packaging
7. Any product that exhibits physical damage
8. Any product for which you have submitted a mail-in rebate
9. Any product which appears tampered, customized or altered in any way
10. Any product that is returned with markings or writing made by the customer on the original box

*Please note that we provide free return for quality/delivery issue (photo or video prove is requested) within 30 days of receipt of shipment. 

 If you want to return because you don't need it anymore or after 30-day open window, you need to pay for the return shipping fee. If the package is not intact, we will charge up to 10% as the repackaging fee.


Item number (If you want to return more than one item, please add a comma to separate)*

Please find the item# on package or instruction*

Why do you want to return?*

Package status

Is this your first order?

Please enter your full address

Did you purchase from

Please upload photos of your received products and packaging or the short video to demo your issue to google drive and share the link with us, make sure it's public, thank you!