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Start Return Process 
Begin the return process by giving us some details to help us check if we could process your return.

*After your request is submitted, we'll deal with it within 48 hours on working days. 
  • Return Address
    7665 Mentor Ave, # 116
    Mentor, OH 44060-5409
    United States

    *Please don't return directly without approval.
  • Contact Details
    +1 8883765778 

Return Policy

Products that are received by WEMAX in any of the following conditions are not eligible for return and may be rejected:

1. Any product not purchased from WEMAX
2. Any product that does not exhibit the described reason for the return
3. Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label
4. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
5. Any product from which the UPC code has been removed from its packaging
6. Any product that exhibits physical damage
7. Any product for which you have submitted a mail-in rebate
8. Any product which appears tampered, customized or altered in any way
9. Any product that is returned with markings or writing made by the customer on the original box

Return policy for refurbished products update:

We will provide shipping label for you to return within 30 days for any reason, for quality issue, you can get full refund or free replacement. For other reasons like no longer need or order by mistake, you may need to pay $30 return shipping fee for Nova, $20 return shipping for Dice, which will be deduced from the refund. Any questions, feel free to contact 


Item number (If you want to return more than one item, please add a comma to separate)*

Please find the item# on package or instruction*

Why do you want to return?*

Package status

Is this your first order?

Please enter your full address

Did you purchase from

Please upload photos of your received products and packaging or the short video to demo your issue to google drive and share the link with us, make sure it's public, thank you!

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