Frequently Asked Questions

By Products

By Service

When will you ship my order?

Generally speaking, it will take only 48 business hours to arrange the shipment and 2-10 business days delivery time for US and EU customers. For international customers or those products without inventory, it may take at least 10 business days. 

How to track my order?

You can input the Order Number, Email or Phone Number to track your orders here:

Can i return the item if i don't like it?

Yes, you can return and get refund anytime or any reason. The difference lays in the refund amount. If it's caused by quality issue, you can get full refund. Or you may need to pay for the return shipping fee and 10% repackaging fee.

Can i get warranty for refurnished items?

We provide warranty for all products including refurnished itemas because of quality issue. For any other issues, we can only provide paid service like repairing, replacement and more. 

Why the code doesn't valid?

1. Make sure it's still an alive campaign
2. Make sure the product is still in stock
3. Check if there is any limitation to your country
You can email us via or livechat with our staff to know the latest campaign.

Can you provide the price match?

For flash deals, if the product is received or the campaign is over, we can't provide price match. 

Is there any special discount for business or educational customers?

Yes, of course. Feel free to contact to get the quotation of bulk orders.

Can i join your affiliate program and earn some commission?

Yes, you can join our affiliate program here: to earn 5%-10% commission.


Didn't find your answer? Just fill out the form below and we'll get back to you ASAP.

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