Shipping and Refund Policy
WEMAX Customer Support Availability During Chinese National Holiday
Dear WEMAX Customers,
We hope this message finds you well. We would like to inform you of an upcoming event that will impact our customer support availability.
In observance of the Chinese National Holiday, WEMAX will be celebrating from September 28th to October 7th. During this period, our team members, including our customer support, will be taking time off to celebrate with their families and friends.
Due to the holiday, there might be delays in responding to your emails or messages. We apologize for any inconvenience this may cause and assure you that we will attend to all inquiries and requests promptly once we resume regular operations on October 8th.
However, please note that shipments from our local warehouse for US customers will continue as usual during this period. Rest assured, our logistics team is working diligently to ensure a smooth delivery process.
Thank you for your understanding and patience during this time. We appreciate your continued trust and support in WEMAX. If you have any urgent inquiries, feel free to contact us before the holiday period, and we will do our best to assist you.
Warm regards,
WEMAX Team
Shipping Policy
- For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
- For simple flat rate shipping: We offer free shipping to USA.
Shipping Options
Price
Region
2-10 Day Shipping
Free
US
5-15 Day Shipping
Free for projector
EU & AU
5-15 Day Shipping
Extra $60 for shipping fee of projector screen
EU & AU
NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support
Free Shipping
for US Customers
Secure Online
Payment
Money-back
guarantee
International Shipping Policy
Shipping Options
Estimated delivery time
Price
Fed Express
10-15 Day Shipping
Based on total order weight
DHL Express
10-15 Day Shipping
Based on total order weight
NOTE: We are not responsible for shipping carrier delays.
Avaialble Shipping Address
Shipping Disclaimer
Refund Policy

Order Process
Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.
Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.
If you have any questions about your order, please contact us right away at support@wemax.com. We will be unable to make changes to your order once it has been shipped.
Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
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Contact Us
WEMAX, INC.
224W 35th STE 500 NO.37
+1 8883765778
support@wemax.com
wemax.com