Yes! We offer free shipping for US customers. For other countries, we will charge basesd on the weight of the products.
Shipping and Refund Policy
WEMAX Customer Support Availability During Chinese National Holiday
Dear WEMAX Customers,
We hope this message finds you well. We would like to inform you of an upcoming event that will impact our customer support availability.
In observance of the Chinese National Holiday, WEMAX will be celebrating from September 28th to October 7th. During this period, our team members, including our customer support, will be taking time off to celebrate with their families and friends.
Due to the holiday, there might be delays in responding to your emails or messages. We apologize for any inconvenience this may cause and assure you that we will attend to all inquiries and requests promptly once we resume regular operations on October 8th.
However, please note that shipments from our local warehouse for US customers will continue as usual during this period. Rest assured, our logistics team is working diligently to ensure a smooth delivery process.
Thank you for your understanding and patience during this time. We appreciate your continued trust and support in WEMAX. If you have any urgent inquiries, feel free to contact us before the holiday period, and we will do our best to assist you.
Warm regards,
WEMAX Team
Shipping Policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. For pre-sale orders, it will notify the shippment date on the product page. Generally speaking, all pre-sale orders will allow at least one month to fulfill.
- For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
- For simple flat rate shipping: We offer free shipping to USA.
Shipping Options
Price
Region
2-10 Day Shipping
Free
US
5-15 Day Shipping
Free for projector
EU & AU
5-15 Day Shipping
Extra $60 for shipping fee of projector screen
EU & AU
NOTE: We are not responsible for shipping carrier delays.
24/7 Friendly
Support
Free Shipping
for US Customers
Secure Online
Payment
Money-back
guarantee
International Shipping Policy
In stock items ship within 1-2 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
Shipping Options
Estimated delivery time
Price
Fed Express
10-15 Day Shipping
Based on total order weight
DHL Express
10-15 Day Shipping
Based on total order weight
NOTE: We are not responsible for shipping carrier delays.
Avaialble Shipping Address
Generally speaking, most of our projectors and screens are available for US addresses, cause all our products are in stock in local warehouse.
For Nova and Dice, we have some EU versions are stocked in EU warehouse, therefore, you can place the order for those products if you're located in US, Germany, France, Italy, Spain, you can feel free to place the order.
We also open the options for EU customers about ALR UST Screens, however, we still don't have inventory in stock in your country right now. All ALR UST Screens for EU customers will be shipped from Chinese manufacturer directly by sea, it will take around one month, and the shipping fee will be free as well.
For all accessories like portable cloth screens, tripods, chargers, we open the options for most of countries as follow: US, Australia, Brazil, Canada, France, Indonesia, Italy, Japan, Malaysia, New Zealand, Portugal, South Korea, Spain, Thailand, United Kingdom. For US customer, it's freeshipping. For others, you need to pay 49USD shipping fee.
Please note that because we provide freeshipping for those countries we have local warehouses, some remote address/islands like Hawaii, Puerto Rico from United States or Armed Force areas, we're unable to provide shipment right now. Make sure you provided the detail address, all PO BOX address are not applicable as well.
If your address is not listed above, but you have order request, we highly recommend you to buy from our Amazon shops or Aliexpress shops.
If all those platforms can't meet you needs, please email support@wemax.com to get help. Thanks!
Shipping Disclaimer
In the long term transportation, it's inevitable that uncontrollable circumstances will cause the transportation to be unable to be delivered in time. Severe weather conditions, catastrophic events, and the impact of the current COVID-19 may cause unexpected delays in packages. I hope that you can understand the helplessness caused by these uncontrollable factors. We will also get in touch with you at any time and let us know the details. Some carriers may not communicate with you on the phone and will directly deliver to your door or in your mailbox, if the delivery is not signed, it may be placed at the local post office and you need to call to confirm or go directly to collect it. All services and advice will hope that you can get a pleasant customer experience and product experience. Your understanding and consideration will be highly appreciated.
Refund Policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. If it's caused by quality issue, you can get a free return shipping label and full refund after returned the product. Check our return policy and request the return here>>>
In the event that your order arrives damaged in any way, please email us as soon as possible at support@wemax.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within 5-10 business days.
For pre-sale orders, we can't accept a refund before the due date, which is one month at least. Because most of pre-sale products are the best-seller, we will only produce the quantity based on the pre-order amount. The moment you place the order, the order information is generated and pushed to our production system, it's not allowed to cancel the order when it's on the way to the local warehouse. You can only ask for return or refund after you tested the product. We will provide a free shipping label if it's caused by quality issues.
Order Process
Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.
Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.
If you have any questions about your order, please contact us right away at support@wemax.com. We will be unable to make changes to your order once it has been shipped.
Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?
How long does it take to receive my order?
Generally speaking, it will take 2-10 days to get package for US customers and 10-15 days for international customers.
How will my order be shipped?
Your order will be shipped by one of these courier services, depending on your shipping address:
1. Worldwide: FedEx, DHL, TNT, UPS
2. US: UPS, USPS, Amazon Logistics
What are your shipping costs?
Our shipping costs differ depending on where the order is shipping to and how fast it's getting there. If you're located in US, we will provide free shipping. For international customers, you need to pay the shipping fee based on the weight of the product, which will be shown on the checkout page.
My order has already been shipped but I need to update the address. What should I do?
Please contact us as soon as possible if you need to change your address. Keep in mind that a rerouting fee may be charged by the courier to change your address.
Contact Us
WEMAX, INC.
224W 35th STE 500 NO.37
+1 8883765778
support@wemax.com
wemax.com