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FAQs

Please read our FAQs page to find out more.

When will you ship my order?

Generally speaking, it will take only 48 business hours to arrange the shipment and 2-10 businessdays delivery time for US and EU customers. For international customers or those products withoutinventory, it may take at least 10 business days.

How to track my order?

You can input the Order Number, Email or Phone Number to track your orders here: https://www.wemax.com/apps/track123

Can i return the item if i don't like it?

Yes, you can return and get refund anytime or any reason. The difference lays in the refund amount. lfit's caused by quality issue, you can get full refund. Or you may need to pay for the return shippingfee and 10% repackaging fee.

Can i get warranty for refurnished items?

We provide warranty for all products including refurnished itemas because of quality issue. For anyother issues, we can only provide paid service like repairing, replacement and more.

Why the code doesn't valid?

1. Make sure it's still an alive campaign
2. Make sure the product is still in stock
3. Check if there is any limitation to your countryYou can email us via support@wemax.com or livechat
with our staff to know the latest campaign.

Didn’t find your answer?

Don't hestitate to contact us