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Shipping and Returns Policy

Shipping Policy:

For US customers, we will arrange the shipment with Amazon Logistics or USPS, which arrive in your destination within 3-5 business days.

For other countries, we will arrange the shipment from our Chinese manufacturer directly with UPS/Fedex/TNT and more suitable carriers to your country first by Air and then deliver with local carriers. Generally speaking, it will take 10-20 business days.

Please note: we can provide freeshipping for all but remote address fee and customs are not included. You can email support@wemax.com to get before and after-sales help.

Return Policy:

Items shipped from WEMAX.com can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. 

Within the 30-day return window, WEMAX will provide prepaid return shipping labels. Customers must either call +1 323 825 5038 or email support@wemax.com to initiate a return for any purchase from WEMAX.com, or it will be on your account. Please note that we only provide full refund if it's caused by quality issue, otherwise the return shipping fee will be on your account. 

Please note that most of our products are high-value, in order to avoiding lost after delivered by local carriers, we requested your signature in person. Please make sure that your phone's available and you're at home when they delivered. And if it's returned because of no signature or not at home, the return shipping fee will be on your account. Don't worry, our local carriers will try to reach you at least 2 times.

Products that are received by WEMAX in any of the following conditions are not eligible for return and may be rejected:

  • Any product not purchased from WEMAX
  • Any product that does not exhibit the described reason for the return
  • Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage
  • Any product for which you have submitted a mail-in rebate
  • Any product which appears tampered, customized or altered in any way
  • Any product that is returned with markings or writing made by the customer on the original box