Shipping and Returns Policy

Shipping Policy:

We only provide free shipments for US customers. Because of local warehouses, currently, we provide Fast Delivery in the USA, which means you can get it within 3-5 business days. For other countries, we will ship from Chinese manufacturers directly, which varies from 10 to 20 business days. The necessary shipping fee will be charged.

If you placed a pre-sale product, make sure that you had already checked the shipping notes which will indicate the estimated shipping date. If you can't wait, please don't place the order. And we don't provide refunds before you received the product. Cause the moment when you placed the order, our factory started to calculate the inventory.

For some seasonal sales like Prime Day, Black Friday, Cyber Monday, Christmas, or New Year sales, our delivery might be delayed because of the tons of parcels. Please be patient. We will fulfill the order based on your order number. If you want to prioritize your order for special reasons,  please email


In the long term transportation, it's inevitable that uncontrollable circumstances will cause the transportation to be unable to be delivered in time. Severe weather conditions, catastrophic events, and the impact of the current COVID-19 may cause unexpected delays in packages. I hope that you can understand the helplessness caused by these uncontrollable factors. We will also get in touch with you at any time and let us know the details. Some carriers may not communicate with you on the phone and will directly deliver to your door or in your mailbox, if the delivery is not signed, it may be placed at the local post office and you need to call to confirm or go directly to collect it. All services and advice will hope that you can get a pleasant customer experience and product experience. Your understanding and consideration will be highly appreciated. 

Return Policy:

Items shipped from can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. 

Within the 30-day return window, WEMAX will provide prepaid return shipping labels. Customers must either call+1 8883765778 or email to initiate a return for any purchase from, or it will be on your account. Please note that we only provide full refund if it's caused by quality issue(photo or video prove is requested), otherwise the return shipping fee will be on your account. 

Please note that most of our products are high-value, in order to avoiding lost after delivered by local carriers, we requested your signature in person. Please make sure that your phone's available and you're at home when they delivered. And if it's returned because of no signature or not at home, the return shipping fee will be on your account. Don't worry, our local carriers will try to reach you at least 2 times.

We will hold different deals monthly to benefit our customers, which may cause price differences within a limited time. We won't provide a price match under this situation. Returns or refunds are not acceptable.

Products that are received by WEMAX in any of the following conditions are not eligible for return and may be rejected:

  • Any product not purchased from WEMAX
  • Any refurbished or renewed products from WEMAX
  • Any product that does not exhibit the described reason for the return
  • Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage
  • Any product for which you have submitted a mail-in rebate
  • Any product which appears tampered, customized or altered in any way
  • Any product that is returned with markings or writing made by the customer on the original box

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